Igniting Workplace Enthusiasm

How To Work With Really Difficult People

Course Information

Half Day Course
This course will help you confront and deal effectively with the behaviors and attitudes of difficult people, rather than react negatively. You will examine difficult qualities and look at yourselves to see if you might be a contributing factor. You’ll review the concept of the benefit of the doubt, apply principles to counter difficult behaviors and attitudes, and learn a 12-step process for negotiating and compromising with difficult people.

Many people seek to avoid difficult people because confronting the person or situation can be exhausting and emotionally draining.  Yet, avoiding these people or situations can be worse. Unresolved conflicts and miscommunications waste enormous amounts of time and energy, can destroy morale, and impact the bottom-line cost in lost productivity.
People display difficult behaviors for a variety of reasons, often based on historical context from past experiences and situational context of what is happening in the moment.  This course examines six primary disruptive behaviors, identifies what people say and do that indicate a specific attitude, and will help you apply a human relations approach to resolve issues.   
At the completion of this course, participants will be able to:
  • Work more effectively with difficult people
  • Gain cooperation and change behavior without creating resentment
  • Apply tips for negotiating and compromising with difficult people
Regular Price

23,000 yen (include tax)

Team Pricing
Team Pricing is available when you pre-register as a group.
Team pricing is available for up to 10 people per company.
Super Early Bird and Early Bird
Super Early Bird Pricing and Early Bird pricing are available when you pre-register before 6 or 4 weeks prior to the course date and deposit within 7 business days.
Our Incentive Pricing


1 person

3-4 people

5-10 people

Regular Price / Team Price

23,000 yen

22,000 yen

21,000 yen

Early Bird

18,000 yen

17,000 yen

16,000 yen

Super Early Bird

15,000 yen

14,000 yen

13,000 yen

Prices above are per person. (including tax) 

To enjoy the benefit of the Ealy Bird Price, enter the "Promo Code" below when you register.
Super Early Bird:  SEBHD2017
Early Bird:  EBHD2017

Team Pricing and Early Bird Pricing will be reflected to the invoice.

Please contact us for more information.
TEL: 03-4520-5470  /  Email: contact@dale-carnegie.co.jp 

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Akasaka 2-chome Annex #501, 2-19-8 Akasaka, Minato-ku, Tokyo, 107-0052, JP
P: +81 3 45205470

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