Igniting Workplace Enthusiasm

Tuesday, 2017 September 5

Conflict Management

Tuesday, 2017 September 5
09:00 - 17:00

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Course Information


People respond to internal conflict in a range of attitudes from passive, to assertive and aggressive. Understanding the sources of conflict like processes, team roles, interpersonal relationships, direction of the team, and external factors helps people to take  personal responsibility and develop conflict strategies.
When the elder John D. Rockefeller was setting up the Standard Oil Company,he said, "The ability to deal with people is as purchasable a commodity as sugar or coffee, and I will pay more for that ability than for any other under the sun."The ability to  deal with people is even more important today with the pressures of your fast-paced environments. Being able to handle conflict  in a productive way is frequently mentioned as one of the most challenging skills for people. In this module, you will be able to  work on ways to better manage the day-today conflicts that can undermine the efforts of the most well-intentioned team.  You will take a structured approach to conflict situations and provide methods to help us resolve the conflicts and foster a more  cooperative environment.

This one-day course consists of three sessions:

Using the right approaches, you can deal with conflicts in effective ways that resolve the issues while maintaining positive relationships. This starts with clearly understanding the issues and the personalities involved. In this module, you will explore win-win strategies to manage conflict in your organization.
You will work with proven tools and methods that bring issues to the table,
discuss them with objectivity, and find common ground.

You will understand the four dominant personality styles:  driver, expresser, amiable, and analytical. Knowing your style is the most important element to help reach across barriers and connect with others. You need to identify your own strengths and weaknesses in order to take control of your actions and feelings. Then you can focus on understanding others and using effective approaches to build collaboration. 
・Identify your own personality style and how you react under pressure 
・Modify your behaviors to be able to connect with people of different styles 
・Influence attitudes and behaviors of others

You will also learn how to use Human Relations Principles of Dale Carnegie to be better with others. There are proven principles which help us to improve our relationships with the people around us. 


46,000 yen (including tax

Team Price

Team Price is available when you pre-register as a group.

Team pricing is available for up to 10 people per company. 

Early Bird and Super Early Bird

Early Bird Pricing and Super Early Bird pricing are available when you pre-register before 6 or 4 weeks prior to the seminar date and deposit within 7 business days. 



1 person

3-4 people

5-10 people

Regular Price / Team Price

46,000 yen

44,000 yen

42,000 yen

Early Bird

36,000 yen

34,000 yen

32,000 yen

Super Early Bird

30,000 yen

28,000 yen

26,000 yen

Prices above are per person. (including tax)

To enjoy the benefit of the Ealy Bird Price, enter the "Promo Code" below when you register.
Super Early Bird:  SEBSEM2017
Early Bird:  EBSEM2017


Team Pricing and Early Bird Pricing will be reflected to the invoice.

Please contact us for more information.
TEL: 03-4520-5470  /  Email: contact@dale-carnegie.co.jp

Language: Japanese


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High Performance Center Akasaka - Mochizuki Room
Akasaka 2-Chome Annex 5F
2-19-8 Akasaka, Minato-ku
【Japanese】Tokyo, - 107-0052
+81 3 45205470
Tokyo Metro Namboku Line/ Ginza Line "Tameike-sanno" station Exit #12 (2 min) Tokyo Metro Namboku Line "Roppongi 1-chome" station Exit #3 (4 min)



Akasaka 2-chome Annex #501, 2-19-8 Akasaka, Minato-ku, Tokyo, - 107-0052, JP
P: +81 3 45205470

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