Igniting Workplace Enthusiasm
 
  Print  

Training Videos

Sales Leadership by Dr. Greg Story (short version)

Principles from How to Win Friends and Influence People

1. Don't criticize, condemn or complain.
 
2. Give honest, sincere appreciation.
3. Arouse in the other person an eager want.
 
4. Become genuinely interested in other people.
5. Smile.
 
6. Remember that a person's name is to that person the sweetest and most important sound in any language.
 
7. Be a good listener. Encourage others to talk about themselves.
 
8. Talk in terms of the other person's interests.
 
9. Make the other person feel important - and do it sincerely.  

 

 
10. The only way to get the best of an argument is to avoid it. 11.  Show respect for the other person's opinion. Never say "you're wrong."
   
12. If you are wrong, admit it quickly and emphaticlly. 13. Begin in a friendly way.
   
14. Get the other person saying, "yes, yes" immediately. 15. Let the other person do a great deal of the talking.
   
16. Let the other person feel that the idea is his or hers. 17. Try honestly to see things from the other person's point of view.
   
18. Be sympathetic with the other person's ideas and desires. 19. Appeal to the nobler motives.
   
20. Dramatize your ideas. 21. Throw down a challenge

 

22. Begin with praise and honest appreciation. 23. Call attention to people's mistakes indirectly.
   
24. Talk about your own mistakes before criticizing the other person. 25. Ask questions instead of giving direct orders.
   
26. Let the other person save face. 27. Praise the slightest improvement and praise every improvement. Be "hearty in your approbation and lavish in your praise."
   
28. Give the other person a fine reputation to live up to. 29. Use encouragement. Make the fault seem easy to correct.
   
 
30. Make the other person happy about doing the thing you suggest.  
Newsletter sign up

 

Find more about us

GoTo_courses_en
line_white
GoTo_seminars_en
line_white
GoTo_preview_en
line_white
GoTo_schedule_en

 

Akasaka 2-chome Annex #501, 2-19-8 Akasaka, Minato-ku, Tokyo, - 107-0052, JP
P: +81 3 45205470

Follow us on

 
© 2016 Dale Carnegie & Associates, Inc.. All Rights Reserved.
Website design and development by Americaneagle.com