Igniting Workplace Enthusiasm

All eBooks and White Papers Downloads

As a global thought leader in workplace training and development Dale Carnegie Training produces guide books and white papers.  The guide books provide you with useful tips to be more effective in the workplace.  The white papers explore business issues and workplace solutions that are important to the success of organizations in the marketplace.

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goldenbook_iconDale Carnegie's Secrets of Success

Dale Carnegie's book How to Win Friends and Influence People is the most influential business book of the twentieth century. Download a free copy of his principles and learn why! These are the same key principles we use in our training and consulting services for professionals and companies of all sizes in all business segments around the worldwide.

speaking_effectively_iconPresentation Effectiveness: Speak More Effectively Guide

Get a free download of Speak More Effective Part One – Public Speaking: A Quick and Easy Way! This presentation booklet reveals tips and success stories Mr. Dale Carnegie discovered and compiled throughout his career. Learn his secrets – and you can speak effectively, too!

buyerobj_iconSales Effectiveness: Overcoming Buyer Objections Guide

Resolving objections effectively is a process that involves careful, sensitive listening and positive, factual responses to a buyer’s concerns. Buyer objections are not always rational. Objections are often totally emotional. You must respond to customers’ emotional needs and to the obstacles preventing them from buying, if you want to build long-term relationships.

customer-serviceOutstanding Customer Service Guide

Dale Carnegie's Tips for Outstanding Customer Service - Free! Dale Carnegie wrote the most influential business book of the twentieth century - How to Win Friends and Influence People. Learn how you can apply principles from this book in the context of customer service - and start delivering world-class customer service today! 

50_ee_tips_icon50 Employee Engagement Ideas and Tips

Dale Carnegie Training released a research study that identifies the main drivers of employee engagement. The study findings provide a benchmark for organizations that are looking for employee engagement ideas to impact their teams.

communicate-dipNtact_600Communicate with Diplomacy & Tact: Assessment

Your success in the workplace depends on your ability to effectively communicate with diplomacy and tact. Download this free assessment and find out if you have the skills to communicate effectively in the workplace.

 generations_motivation_600Leading A Multi-Generational Workforce: An Employee Engaging and Coaching Guide
Mangers need to recognize how to motivate team members individually and capitalize on strengths members of different generations bring to the team. Understanding attitudinal and behavioral differences among team members of different generations is an important tool of driving employee engagement. Learn the Dale Carnegie TIPS of coaching, motivating, and engaging the generations of today's workforce.

 Time-Management-600Time Management Tips Guide 

Your ability to manage your time effectively directly effects your productivity and stress levels. Get the tools you need to get organized, be more productive, and reduce your stress. Download Dale Carnegie Training's Free Time Management Tips Guide.


Employee Motivation Assessment & Guide

Motivation, enthusiasm, and engagement are the top qualities of extra ordinary employees who are ready to go the extra mile for their team and company goals. The question is are your employees motivated and engaged?

How To Provide Feedback

Providing feedback especially negative feedback is something that many managers avoid at all cost. Effective managers know that providing honest feedback (good or bad) is critical to the success of an individual or team. Only when honest dialog can occur can  managers create coaching opportunities and give the individual a change to reach this full potential.

Strategies for Success: Negotiations Skills Mastery

Due to technology and the Internet today’s prospects, customers, and business partners are more educated and prepared, have access to information right away, and have more alternatives available. In response to this new reality, negotiators must be equally informed and prepared, respect the other party’s interests, and be ready to provide "win-win" solutions to remain competitive.


How To Run An Effective Performance Review

Some reviews start with "Performance Results Descriptions." This is a picture of what a job well done looks like, along with a "Result Measurement System" that shows good or bad performance. Found out what are the 5 Steps of an effective Performance Review.

coaching_iconLeadership Coaching Guide

Help Your Employees Improve Their Performance: BE THEIR COACH! Today's leader needs to develop skills that motivate teams to excel - and key among these skills is coaching. Help your employees improve their performance and in turn your company's performance!

interview_iconInterviewing Guide (College-Aged)

Preparing for job interviews can be both exciting and a little scary! Whether you are a graduating senior, or you have started working for a while and are getting ready for your next move, Interviewing 101: How to Make Them Love You and Pay You Too has the exact tips you need that may very well help you land your ideal job!

internalconflict_iconConflict Resolution Guide

Internal conflicts can be detrimental to your company morale and business results. Having the skills to resolve internal conflicts effectively is one of the biggest challenges in today’s business world and is vital to success. The Internal Conflict Resolution Guidebook from Dale Carnegie Training provides you practical strategies in resolving interpersonal conflicts at the workplace, and helps you change your attitude and behavior so you can minimize conflicts altogether.

Team-conflict-600Team Conflict Resolution Strategies - Free Guide

Conflict is a natural part of business. It can be an opportunity to discover new approaches to challenges but it can also hinder the implementation of change within your organization or team. As team leader you must use the right approach to deal with team conflict resolution strategies that mitigate issues while maintaining positive relationships between team members.

sales-management-600Sales Management Guidebook

As a sales manager you can impact engagement levels and make your sales people more effective! We have found the relationship between managers and their team members is one of the primary drivers of employee engagement and team success.

leaders_guide_to_innovation_iconLeader's Guide to Innovation

In today’s fast-paced business world, if you are not innovating, you are falling behind. Every organization today needs to do more with less, reach new customers, and use resources wisely. As a business leader, you must foster innovation with your team to meet your ever increasing goals.


Change Management: A Leadership Guide to Change in the Workplace

The Change Management Guide can help you prepare for change, engage your employees through the change, and drive positive outcomes. Get the skills you need to reduce the stress for your employees and to improve the work quality after organizational change is implemented.

PDF_IconSecrets of Leadership Success in the Digital Age: Essentials of           Engagement

In today’s digital world, when a staff meeting is called it most likely includes a conference bridge, online meeting, or video chat. Organizations and their teams are more spread out than ever before. Dale Carnegie Training’s Secrets of Leadership Success will give you the tools to build relationships that create trust, ensure alignment, and build engagement.

PDF_IconTime Management: A Guide to the Digital Workplace

Learn how to identify obstacles, manage priorities, and leverage your time online, to better organize your personal life and reduce stress!

power_of_mentoringBest Practices for Unleashing the Power of Mentoring in Your Organization

Mentoring is an effective way to engage employees. Research by Dale Carnegie Training has found that employee’s belief in senior management and their relationship with their immediate manager have a very large impact on employee development and engagement levels.


Leading Virtual Teams: Tips & Techniques for Virtual Leaders

Whether you are a leader of a virtual or traditional team, understanding human relationships and basic leadership principles can go a long way in managing associates.

Sales Guide: How to Cold Call and Build New Customers in    the Digital Age

With as much as 50% new business required to meet production goals, cold calling is a critical element of a sales person's pipeline. Equipped with the right tools, successful sales people lead with value and turn boring cold calls into a business improvement discussion. Dale Carnegie Training’s Sales Guide in the Digital Age will help you take the stress out of cold calling and increase your hit ratio.

White Papers and Articles            

Talent_Management_ThumbTalent Management White Paper

How many times have we heard it said that "people are our organization’s greatest asset?" Talent management is all about making that phrase more than mere lip service. Indeed, some contemporary observers of the business scene predict that HR departments will go away in the future—replaced by Talent Management departments.

Succession_Planning_ThumbSuccession Planning White Paper

Most managers know that talented people are hard to find. If managers try to replace current employees, they often find that recruiting comparably qualified employees from outside the company may cost much more than keeping current employees. Succession planning is about filling the organization’s talent pipeline and building internal bench strength. It is about leveraging the talent that the organization already possesses by developing it to full potential.

Beyond_Rules_ThumbEmployee Engagement White Paper

What is employee engagement, and why should managers care about it? What does research tell us about it? How do organizations encourage engagement? How can an organization move beyond engaging individual employees to creating a socially cohesive corporate culture in which people are fully engaged? This Dale Carnegie white paper addresses these important questions.


communicate_for_action1Communicate for Action

Skills for effective communication are very important for today’s business and its bottom line. The article "Communicate for Action", discusses four key categories of communication and the importance of listener’s engagement.

people_productivity_performance1People, Productivity, and Performance

Filling available positions is NOT the key to performance and productivity. The article "People, Productivity, and Performance: The Foundation of Profitability" discusses the benefit of long-range thinking, and focus on employee-development, productivity and team-performance.

PDF_IconVirtual Leadership Development

Dale Carnegie Training’s White Paper "Virtual Leadership Development: Best Practices, Tools and Methods" provides practical guidance for developing successful leaders by using virtual training and development activities as alternatives to the live in-person approach.

ASTD--human-potential---600ASTD Study: Achieving Successful Engagement

Companies with engaged employees outperform the competition by 40%-200%. Achieving successful engagement means removing several obstacles that keep good people from doing great work. The article Human Potential Untangled reviews potential obstacles and provides solutions to help you and your team build a foundation for success! Find out how you can develop a system that brings out the best in people. 

astd_engagement_iconLearning's Role in Employee Engagement White Paper

Determining how to engage employees is a major challenge. The business literature provides few sure-fire, easy-to-implement ways of increasing employee engagement. With this challenge in mind, the American Society for Training & Development (ASTD) commissioned the Institute for Corporate Productivity (i4cp) to conduct a survey and develop a study on employee engagement. "Learning’s Role in Employee Engagement" was sponsored by Dale Carnegie Training. The goal was to gain an overview of engagement in today’s workplace and to find out how organizations can boost engagement levels, with a particular focus on learning’s role in the process.

dynamics_engagementThe Dynamics of Employee Engagement

Today, engaged employees are more important than ever. Dale Carnegie Training’s White Paper The Dynamics of Employee Engagement reveals the variables that play a significant role in impacting employee’s levels of engagement.

 Emotional_drivers_engagementEmotional Drives of Employee Engagement 

Everyday people make decisions based off of their emotions. Their levels of engagement in the workplace will be related to the emotions felt about their organization, the immediate manager, and senior management.  This White Paper will identify emotional drivers of employee engagement.

drive_engageWhat Drives Employee Engagement and Why It Matters

Dale Carnegie Training teamed with MSW Research to study what really drives employee engagement. The research revealed that although there are many functional and emotional factors that impact employee engagement, there are 3 key drivers.

enhace_engagementEnhancing Employee Engagement: The Role of the Immediate Supervisor

The most influential role in an employee’s level of engagement is his or her relationship with their immediate manager. Dale Carnegie Training’s Enhancing Employee Engagement White Paper illustrates the pivotal role the immediate supervisor will play in organizational engagement.

Senior_LeadershipBuilding a Culture of Engagement: The Importance of Senior Leadership

Senior leaders are the visible face of an organization. These leaders are responsible for building and communicating the vision and strategic direction of the company. Employees belief in senior leadership is one of the three critical ingredients of employee engagement. When employees believe in and trust senior leader they are much more likely to be engaged than those that don’t.

encourage_team_membersArticle: Encourage Team Members to be Positive in Tough Times

Senior leaders are the visible face of an organization. These leaders are responsible for building and communicating the vision and strategic direction of the company. Employees belief in senior leadership is one of the three critical ingredients of employee engagement. When employees believe in and trust senior leader they are much more likely to be engaged than those that don’t.

connect_with_peopleArticle: Connect with People - The Foundation for Employee Trust and Engagement

When leaders connect with employees by understanding the strengths and motivations of each team member, their strong relationships build trust and create engagement in the workplace.  This article discusses the three stages of professional business interactions for productive work relations and top performance.

 sales_training1Sales Training: Ensure it Gets Results

Teaching sales people the tools and competencies needed to succeed is critical for every business. The article "Sales Training" discusses a training program that merges two aspects of selling: human relations and sales skills.

 Sphere_600Sphere of Influence

When it comes to the interaction between team leaders and their team members, the expectations differ in various cultures. The article "Sphere of Influence" discusses how developing global leaders have to understand cultural expectations and how teams should function.

 energizing_sales1Energizing the Sales Force in a Down Economy

The sales manager’s role is manifold: cheerleader, psychologist, coach, and mentor. The article "Energizing the Sales Force in a Down Economy" discusses specific techniques that sales managers can use to motivate and encourage the sales team, and increase their success.

 five_essential_skills1The Five Essential Skills for a Global Marketplace

We need to respond to the current business environment by insisting on the development and implementation of specific skills. The article "The Five Essential Skills for a Global Marketplace" argues that the speed of change and globalization require the managers to adapt and inspire their people to adapt. There are five essential managerial skills we need to sharpen in order to succeed in the transformed business word.

 results-oriented1Results-Oriented Leadership

Distrust in employees and low-performing teams impact your business productivity and image. The article, "Result-Oriented Leadership", discusses key principles and actions that build a corporate culture of trust, credibility, and respect within your team.

 Enagaging-IT-Professionals-600Understanding and Engaging IT Professionals

The information technology sector is critical to the success of any organization in the 21st century. For organizations to succeed in this ever changing business world it is important to understand and engage the IT community. Our white paper, IT as a Valued Business Partner, discusses effective strategies and tactics that build engagement and understanding



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